Shipping and Policies

Shipping

Domestic shipping is free for orders over $50.

We ship most orders via USPS Ground Advantage or FedEx Ground. We can ship most orders two business days after an order is placed. Larger orders (a dozen or more candles) may take longer to ship. You will receive a shipping notification by email with your tracking information once your order is shipped. Let us know if you need an order expedited and we’ll bill you for the additional shipping cost.

Bulk and Custom Orders

We are happy to customize our labeling or packaging for orders of 8 candles or more. We can pour any of our scents into either our light, amber or black packaging. We can also ship label free if you prefer to affix your own label. Email us at atelier880chicago@gmail.com and we can discuss the possibilities. Please note that custom orders may take longer to ship.

Returns and Exchanges

All sales are final. No returns or exchanges will be offered on the basis of product scent.

Atelier 880 does not replace, refund, or exchange products that have been purchased from one of our retail partners. We are not responsible for any damages that occur once you have taken ownership of the product. 

Lost or Damaged Orders

If you suspect your order has been incorrectly delivered or lost, please reach out to us at atelier880chicago@gmail.com and we will look into the issue and assess if a replacement order needs to be sent. We are not responsible for lost or stolen packages once they are received at your location; please ensure your orders are delivered to a safe location. We are not responsible for incorrectly shipped orders if the wrong address is input at checkout.

All claims for damages must be reported within 48 hours of receipt of merchandise. Providing supporting photos/documentation is required for all damages. After a review of your request, we will either replace the damaged / missing goods or process a refund. Only the exact items from the original order can be replaced.

Shipping and handling fees are not refundable.